Frequently Asked Questions

Ticket Pricing, Discounts & Payment

• Is tax included in the ticket price?

The ticket prices displayed on the registration page do not include taxes. 14.50% tax will be added to each ticket on the payment page. The tax is not refundable and applies to all ticket types.

• Do you offer discounts for non-profit organizations or government agencies?

Unfortunately, we don't offer discounted tickets for any organization. We continue to keep ticket prices as low as possible so that organizations which have price sensitivity can afford tickets. We encourage everyone to buy tickets early and take advantage of our early bird pricing. 

• Do you offer discounts or free tickets for volunteers?

DrupalCon is a big event and would not be possible without the help of our many amazing volunteers. However, we're not able to offer any discounts or free tickets for volunteers. All DrupalCon volunteers will receive a special volunteer t-shirt. If you have a few hours to spare, please indicate on your online registration form that you are interested in volunteering. Your help is much appreciated! 

• Do you offer discounted student tickets?

No. Unfortunately, we are not able to offer discounted student tickets for DrupalCon Asia 2016.

How to buy tickets

How do I order tickets and pay online?

Please see our payment walkthrough for detailed instructions.

• Can I buy tickets for someone else?

Yes. If you already know who will be attending DrupalCon, please enter the email address of the attendee on the online registration form when prompted. The attendee will then receive a notification with a redemption code and instructions on how to redeem the ticket you purchased for them. If you don’t know who will be going to DrupalCon, you may leave the email field blank. Once you’re ready to assign the blank ticket to someone, log in to your account to access the individual ticket redemption code and give it to the attendee. The attendee has to redeem the ticket prior to the event at http://events.drupal.org/ticket/redeem by entering the redemption code and their drupal.org username.

• Can I buy multiple tickets for a group of people?

Yes. Please follow the steps as outlined above on how to buy tickets for someone else. 

• Do I need a drupal.org account to register for DrupalCon?

Yes. You need an account to purchase or redeem DrupalCon tickets. If you don’t have a drupal.org account yet, please sign up at www.drupal.org. It’s free and takes only a few minutes.

Cancellations, Refunds & Ticket Transfers

• I can't attend anymore. Can I get a refund?

Our refund policy states that DrupalCon tickets are non-refundable. However, we make it very easy to transfer your ticket to another person. Please send your transfer request to our Help Desk. We will cancel your ticket and issue a new redemption code for the person you would like to transfer your ticket to.

• I need to find someone to take my ticket. What do you recommend?

If you can no longer attend and would like to transfer your DrupalCon ticket to someone else, reach out to the Drupal Community via twitter @drupalcon or @drupalconasia or IRC (irc.freenode.net) in #drupalcon. Once you've found someone and are ready to transfer your ticket, contact the Help Desk.

On-site Registration & Badge Pickup

• Can I purchase tickets on-site?

No, on-site tickets will not be available. Registration will close at 23:59 IST on Friday, 12 February and tickets will be no longer available after this date.

• When can I pick up my name badge on-site?

We encourage everyone to pick up their badge on Thursday, 18 February, if possible, to avoid the crowds on Friday morning. The registration desk will be open 8:00 - 18:00 on Thursday and Friday and 9:00 - 18:00 on Saturday.

• Do you mail out physical tickets prior to the event?

We don’t mail out physical tickets. Your confirmation email serves as your ticket and it’s a good idea to have the email accessible on your phone or laptop - just in case. However, you don’t need to print it. To pick up your name badge on-site, please come to the registration desk where we will look up your registration by last name.

• Do you offer coat check/luggage check?

No, there will be no coat or luggage check available on-site.