Designing Government Digital Services with Drupal

Governments around the world are adopting a service design and user centred approach to the way they provide services. They are implementing standards that emphasise the use of a digital channel to deliver a highly accessible and simplified user experience. They also encourage an agile, iterative and open source approach to the development of these digital services.

Rapid prototyping of such services can be facilitated with a toolkit of whiteboards, post-it notes, and HTML prototypes. This cost effective approach requires little development effort during the early stages of design and allows the exploration of ideas, unhindered by existing, or proposed technologies.  

There does comes a point when a more dynamic and more realistic representation of a proposed solution will benefit the testing process. This session will outline the service design approach and focus on how Drupal can provide government teams with a cost effective toolkit to rapidly prototype digital services and test different iterations of their proposed:

• User interface design
• Content model and information architecture
• Application functionality
• Integration with third party applications and legacy systems

I will also present a comparison of Drupal 8 with other prototyping solutions based on:

• Ease of use
• Flexibility
• Potential for reuse
• Cost effectiveness