Better Client Communication

(ALL skill levels – *Not* a technical talk.)

That heart-attack-moment. Your client is freaking-out, right now; right in your face with a full-blown meltdown! At the end of it all they always ask that same question, "So what are you going to do about this!?..."

I want to share some tools I've learned to hack the communication process and successfully navigate exactly that moment. These can be learned quickly and put into practice instantly. And then we will look at "total-communication-management" of the interpersonal process that is in play in these conflicts.

Four specific tools used together: 1) the mechanisms of communication, where they fail, how, and why, 2) a model for the process of conflict, and how to deal with it, 3) the the six basic emotive-states you will encounter; 4) tools to shift or dodge negative emotional reactions.  

This session is for anyone who is interested in improving their communication skills to smooth out the inevitable conflicts that arise in our lives when dealing with both clients and work mates alike. Clear communication is the essential ingredient to achieving a success/profit for every project. 

TAKE-AWAYS:

• Parts of the communication process; how to manage them 
• A simple model of conflict; how to see it coming and navigate it
• Basic tools of conflict analysis; how to successfully solve those conflicts
• Understanding of the emotive process; when, where, and how it shows up

I will teach you how to teach yourself these tools and skills in ways that are fast, easy, and intuitive to understand - you will see the impact very quickly. 

Thank you