Your key to successfully managing projects: IT’S ALL ABOUT ME!

Your customers come to your organization with some preconceived expectations, whether they realize it or not. In some cases, they have an extremely optimistic point of view about how your project or service will benefit them; in other cases, it’s not as clear. The gap between what a customer expects and what they receive is at the core of most issues that arise after the delivery of your project, product or service.

Understanding how your customers perceive the project, and what they expect to have delivered, is a key facet of project management - it’s one that is often overlooked.

A skilled project manager plays an important role in managing expectations with the customer and with the internal project team. They can help everyone understand the value of what is being offered and to have realistic expectations of what to expect upon completion. As requirements and deliverables often change during the project lifecycle, the project manager also plays a critical role in re-negotiating expectations along the way.

In this session you will learn:

• Why managing expectations is crucial on a project.

• Whose expectations need to be managed and when.

• How to renegotiate expectations with the ‘coach approach’, using appreciative inquiry, to get back on track when things go wrong.

This session will provide valuable information for project managers, sales and executives to sell and deliver projects on time and within budget to satisfied clients.