Exceptional Customer Experience in Drupal Web Development

Glenn Hilton

There is no shortage of options when choosing a web development agency. It’s becoming more and more challenging -- and important -- to differentiate. Being a thought leader in your niche, innovating with technology, delivering on time and on budget while creating real value and providing exceptional customer service are all requisites in order to compete.

With growing competition, great firms may need to look more at how they can improve the quality of their service and their products. Clients looking for a development partner may also want to consider the key values and practices they should seek in a web vendor.  

Web development organizations who are able to skillfully manage the entire customer experience can reap great rewards, including:

  • enhanced customer satisfaction
  • reduced client churn
  • increased revenue
  • greater employee satisfaction.

During this session, we will explore how to improve customer experience throughout the project lifecycle with the support of project and account management processes. We will look at how the entire project team can contribute to success from inception to delivery. We will also be getting first-hand feedback during the session from one of our clients, Massachusetts Maritime Academy, on how they experienced this first hand during a recent project.  

Session Track

Business and Strategy

Experience Level


Drupal Version