Lean, Collaborative Usability Testing

Many teams insist they have no time or budget for user testing, even if they're convinced of the benefits. But what if you could find ways to create, implement and report on usability issues quickly and collaboratively?

In this session, designer and researcher Dani Nordin will outline the process she's developed at Harvard Business to bring user-centered design practices into an Agile product team. You'll learn techniques to rapidly benchmark your user experience, test and report findings , and align stakeholders on critical usability issues. 

Some of the things we'll cover: 

• Aligning with stakeholders on research goals;
• Collaborative test planning;
• Unmoderated vs. moderated testing: which one to use when?
• Lean usability reports;
• Balancing qualitative insights with quantitative measures (analytics, surveys, etc.)

Dani Nordin is senior UX Designer at Harvard Business Review, where she works with a cross-functional team of product managers, business stakeholders, designers and developers to understand their users, collaborate on new products, and craft beautiful experiences on hbr.org. Before that, she worked at Bentley's User Experience Center, helping organize and run user tests and optimize information architecture for a variety of Fortune 500 clients. She is also the author of Drupal for Designers (O'Reilly, 2012), and regularly teaches UX at General Assembly in Boston. She is a graduate of Bentley University's Human Factors program.