Sketch it! How we used sketched our way through the Discovery process for the UCLA Library redesign

When your project has dozens of stakeholders, how do you prioritize features and come to consensus on design? How do you efficiently identify the variety of needs, ensure that everyone has been heard, and get buy-in from everyone on the direction--even if that buy-in means that particular stakeholder is not going to get what they want. In this session, we will walk through our discovery process and how we used sketches inside a rapid, iterative design process to keep people focused and quickly generate consensus. In this session, Lisa Kemp-Jones, project manager at UCLA Library, and Rick Cecil, Director of User Experience at Bluespark share the process they used to herd the cats through discovery and design and into development.