It’s Not Personal. It’s Just Business: Understanding The Value of Empathy in Teams


Every business decision affects people. Personal relationships are critical to successful organizations.

People can be reluctant to express any type of emotion in the workplace because ‘it’s just business.’ In an organization without empathy the focus is often on achieving goals no matter what the cost to employees. This is harmful to the wellbeing of employees, leadership, and the success of the organization.

Empathy is the ability to put yourself into someone else’s shoes, to be aware of their feelings and understand their needs. In the workplace, empathic people demonstrate care, understanding and respect for their co-workers.

An empathic leadership style can make everyone feel like a team, which leads to increased productivity, morale and team cohesiveness. Having empathy for your clients helps to build trust and strengthen relationships, which results in repeat business.

In this session you will learn:

  • What role empathy plays in the workplace and why it matters.

  • The three primary traits that an empathic person exhibits.

  • How to manage boundaries with empathy.

  • How leaders can encourage a culture of empathy in the workplace.


This will be an informative session with practical tips you can apply in your work and personal life right away.


Session Track

Being Human

Experience Level


Drupal Version

When & Where

Thursday, 12 April, 2018 - 10:45 to 11:45