Client Demands (and how to translate demands into something your Development Team can deliver)

Overview:

• Walk through a range of crazy requests that have come across our desks @BioRAFT over the years
• Will enrapture our audience with how my colleagues and I have unravelled the mysteries of these crazy requests and owned the solution via communication with the client, resetting expectations, and thinking outside the box
• Emphasis is on falling in love with the problem and NOT the solution

Why you would like to hear about this topic?

• Because often clients will ask for the impossible
• Our instinct is to jump quickly to a solution to the request rather than focus on identifying the 'actual' problem 
• We will have fun with explaining how product management involves a bit of product know how, technical know how, and a lot of pluck

Level of attendees: Intermediate Audience (Folks with a bit of experience who are having trouble answering difficult demands)

Walkaway Lessons:

• More patience in understanding client requests/demands
• How to respond in a thoughtful rather than reactive fashion
• Thinking outside the box to understand what is actually being requested
• How to manage expectations such that the client is happy although what was delivered is NOT what was asked