Man v. Machine: Successful Client/Vendor Communications

In business, clear communication is  the ESSENTIAL ingredient for making sure all parties involved are happy, and that we are able to run a business at a profit with each project (for beginner or advanced coder/agency alike).  There are some fundamentals of the communication process which are irreducible; focusing on them helps us gain clarity of communication both inside and outside of our organization.  Personally, I am often more comfortable communicating with the computer, because I can always find the mistakes, fix them easily, and the computer is still perfectly happy.  With other human beings, this is not as easily done; in business, it *must* be done.

For this session, I am going to take you on a quick tour of the communication process to show you where it breaks down and how.  I'm going to show you a model for the process of conflict, and how to deal with it.  These are the skills to keep in mind while growing your company, dealing with employees and clients alike.  These surprisingly simple tools are NOT abstract, they can be learned quickly and easily, and put into practice almost immediately.  Once you see these basic models, and then try to see them at work in the world around you, it is astounding how much more clearly you will see the communication process and even the process of conflict as well.

This session is for anyone whom is interested in improving their work relationships for better business and better projects.  This is not about how to communicate on the web, or how to get your message across a website to a viewer; rather it is about dealing with work mates and clients to help create websites with far less pain, far greater outcomes, and more consistent referrals for personal and professional growth.

• Parts of the communication process; how to manage them
• Simple model of conflict; how to see it coming
• Basic tools of conflict analysis; how to successfully solve them