Successful strategies for long-term support

cyphizz

A twenty-year veteran of the web, publishing, and technology sectors, Cynthia began her IT career in 1997 as an Implementation and Training Specialist for Morris DigitalWorks.  For the next 16 years she provided support for online media websites as a Market Consultant, Director of Ad Operations, Product, and Project Manager.  Cynthia Philpot is a Client Success Manager at Palantir.net, where she works with dozens of clients to deliver effective, sustainable support for Drupal sites.  She would like to present on:

Successful strategies for long-term support

You’ve launched your new site. The design is clean and modern. The stakeholders are happy. Accessibility tests all pass. Analytics report that audience conversion paths are on target. The continuous integration report panel is all green. Life is good.

So how do you keep it that way for the next five years?

In this session, we’ll look at what it takes to support a Drupal site, keep your site secure, and manage new feature development.

We will look at issues regarding:

  • Getting started in support

    • Site audits

    • Code management

    • Documentation

    • Testing strategies

    • Continuous integration

  • Resourcing models for support

    • Internal teams

    • Outsourcing

    • Partnerships

  • Skill sets for a strong support team

    • Design

    • Development

    • DevOps

    • Strategy

    • Project Management

  • Consulting models for long-term success

    • Analytics and strategy

    • Technical training and support

    • Security best practices

  • Managing support

    • Defining needs and priorities

    • Allocating budget and resources

    • Scheduling and communication

    • Transitions from production

This session is intended for project managers and product owners who have to consider what happens after the project ends. Attendees should leave with a better understanding of:

  • How to estimate support needs for your project

  • Topics to discuss with potential support partners

  • How to make long-term support part of your project plan

 

Register NOW

Session Track

Business

Experience Level

Intermediate

Drupal Version