Understanding the Other Side: The Client/Agency Partnership

Drupal projects, as well as most digital projects, can often be complicated, long affairs that take a lot of teamwork to complete. For many projects, a client hires an agency specializing in Drupal and they work together to complete the project. This partnership between the client and agency can often be filled with assumptions and frustrations from both sides. In this session, we will explore the assumptions both clients and agencies have, the constraints each are often operating within and the ways beyond these to a truly great project.  

The topics covered include account and project management, dealing with stakeholders, change management within an organization, agency resourcing, requirements gathering, client budgets, estimating work, development processes, and ongoing communications.

By understanding each other better, the client and agency can work beyond the constraints and help each other to form a great partnership.