The business of caring

Building global support business at scale has many challenges including different time zones, distributed teams, varying environments and different technologies. In this session we will tell you how we at Wunder Care have tackled those issues.

Great support experience is our key tool for building long term customer relationships. Processes are in the key element when you start scaling your support team after initial success. As we go forward we need to have learning embedded into our processes and continuous improvement as our goal.

We see great support as a communications problem, but still the technical knowledge and tools underneath need to be top notch and support the process of working with the customers. Tools should remove any impediments, offer automation wherever possible and offer standardized ways of working.