Art and science of successful support
anthonylindsay
You got the project live. It was on time. It was under budget. You did the post-launch dance. Then ...
... it's time to move to the support contract, because that great client wants some more great features (and that thing you thought was working, no longer is).
Here's the art and science of successful support.
This talk will look at:
- why we love providing support at Annertech
- the elements of a good support team
- what constitutes support
- how to make it work
- keeping clients happy