Confessions of a Client, Presented by Two Recovering Clients

Do you know what happens when you get off a call with your client? Do you know what they say they need or how they present you to their boss? Most of us don’t. And sometimes we don’t want to know all those secrets. 

But, a little insider knowledge is always fun, right? And maybe even helpful?

We bring to you, Confessions of a Client.

Recovering clients, Ashleigh Thevenet, Bluespark COO, and Jennifer Knox, Bluespark QA and Support Manager, shed new light on the business-client relationship. For this presentation, they surveyed the masses and heard things like, “I never read your proposal,”  or “I used you as a scapegoat.”

These statements are part of the relationship that exists between a company and a client, and that relationship — as we all know — can be challenging.

But the truth is, we’re all human. Even our clients. And having some empathy (gulp) for them can go a long way.

Knowing a little more about what happens when the phone hangs up is a good thing. Understanding a client’s situation can help us communicate better, more efficiently, and with fewer headaches. We can then help them make better and more informed decisions. All of this can create room for better dialogue, more training, and improved outcomes.

Attendees will get a glimpse of what it’s like being a client — what knowledge and resources clients might have or not have and how that can impact your relationship with them. So, sit back, relax, and take a walk in someone else’s shoes (and gain a little insight along the way).