Data Breach: Tales of failure and recovery

The web is a dangerous place. Internet based attacks have grown in volume and sophistication over the last decade. Data breaches are now commonplace and happen more frequently than they make headlines. As a firm who specializes in open source e-commerce for medium sized businesses it is our job to ensure clients are protected. But what happens when that protection fails? Site owners need a guide for how to recover. In this session we discuss real world examples of clients who have approached our organization after a data breach has occurred and our organization's best practices for managing the situation and leading the client to a healthy resolution. Topics explored include:

- How a business owner knows a breach has occurred

- The first 3 steps to take IMMEDIATELY once a breach is identified

- How to assess the damage

- How to lessen and control the impact to users and to the business

- How to communicate the breach to the public (should you?)

- How to mitigate the risk of another data breach in the future