Delivering a better support experience around the globe (or How to sleep soundly because you know things aren't on fire)

No matter what service you provide, as your business hopefully grows and spreads around the planet like a success virus, you may find yourself wondering how to best provide great support for all of your customers, including the ones who are awake while you are asleep.

Your sleep is important, being awake almost all the time because you are in London and your client is in California makes for a long workday, which can ultimately be harmful, physically and financially.

Managing the expectations of your clients is what keeps them as your clients, and having the support infrastructure to back that up is key.

Based on lessons learned from real-world experience, in this session, we will talk about:

• Team structures that don't work, or at least not for long.
• Team structures that can work, but are ultimately not scalable for businesses that want to grow and keep their staff and their clients.
• Team structures that are scalable and positioned for continuous growth as you watch your business soar ever upward.
• Creating a culture to make this possible.
• Finding the people that make it all happen.
• The tools to use to make it happen.
• Keeping it happening and making it happen better so your customers love you enough to tell other people about you.