Empathy: The most important one but mostly the ignored one

Empathy is the core of emotional intelligence. It is the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves. Empathy is a bridge which allows us to step into others world and see things from their eyes.
In today's world, Gadgets, machineries, social media have so called shrinked the world, but unfortunately it has shrinked people' heart too. We hardly experience a warm handshake nowadays, warm smile is a rare thing. Smiley icons are in, Lol too. One who fails to acknowledge this, clearly lacks empathy. Lack of empathy creates conflicts, restlessness, breach of trust, unhappy employees, dissatisfied customers,
Willingness to see world from others perspective has a great impact on our personal and professional lives.

In work environment, empathy creates harmony, peaceful work environment, trust among team members, satisfied customers, loyal clients, faster resolutions, proactive employees, better policies and a very happy organisation. 
In personal space, empathy creates loving relationships, lasting positive impressions, happy children, peaceful home, more vacations, and a better society for our future generations.
I want to talk about Empathy in this Drupalcon to bring out the humane side of our. I want to talk about why, what and how of empathy' impact on our lives and how we can still imbibe it, because today' business is no more B2B or B2C, in fact it is H2H: Human to Human 

To be benefitted from this session one needs an open mind, rest all is empathy. I anyways cannot impact a closed mind.
Take away:

• Shift in paradigm to see others, our work and life per se
• Balance in situation of conflict
• Recognizing of mental blocks which cause lack of empathy
• Tool to up happiness quotient