Engaging Support Systems

We've all been there - staring at the screen trying to figure out why something is broken, sometimes not even sure exactly what that something is.

Drupal is amazing - so flexible and powerful - and absolutely maddening.

In this session, we'll review why it's worth it to seek out help, where to find it, and how to get it.

I'll be primarily on the following topics:

Types of Support Systems and the differences between them
* online
* in person
* long-term
* short-term

Getting the most out of your help
* identifying issues
* collecting information
* relaying information
* following up

By the end of our time together, you'll have laughed over how bad things can get - and know that you are only stranded on an island if you don't reach out for help.

This session is really for all levels of users - but typically those new to Drupal and the Drupal Community, who might not know what to look for or where best to go for different types of help.