Stellar Customer Support : A Must-Have in a Service-Oriented World

There was a time when a company could fly high on product delivery alone.  Creating and delivering an amazing product could take a firm into the stratosphere and keep it there.  What successful companies need to recognize today is that the Sky is Falling and these are not those times!

There has been a huge resurgence of customer expectations regarding Support.  Why?  One main reason is simply that our economy has a large sector of Service-oriented companies.  From ice-cream shops to maid-service to internet platforms, the people delivering the goods are equally important as the goods and products themselves.  Customers are highly portable in many sectors and reducing customer churn is key to profitability.  You literally need to earn your customer’s business each and every renewal period - which is often monthly.  Companies who recognize the value of Supporting the delivered product will survive and thrive, and those who do not - no matter how large - will not weather this blazing trend.

This session will cover:

• Benefits of offering Stellar Support

• Practical team structures

• Overview of Support contact avenues and tools

• Tips for Retaining Happy Success Staff

• Foundational Elements for Building a Department

Designed for Customer Support/Success professionals and business owners struggling with offering support, this session will address this essential element of the web development industry as a whole.