Transforming Healthcare through Digital relationships on ecommunity.com

Community Health Network’s Drupal 8 project transformed the digital platform into a patient-first experience. The public facing website supports the online non-profit system with over 200 physical locations of care connecting patients to services in hospitals, health pavilions and doctor’s offices, workplaces, schools and homes. It also introduces a newly envisioned Careers area that addresses HR and content manager’s need to get the right information displayed automatically and providing a better user experience in a competitive hiring market.

The launch of eCommunity.com is the beginning milestone to an overall digital transformation. 

The experience is maturing through:

• Implementation of a sophisticated, profile-based digital marketing, content strategy and data collection through personalization.
• Ownership of digital lifecycle through process, release management and understanding of future vision through an actionable backlog.
• Improved content management allows a small, agile team to manage a large platform with a scalable and flexible solution.
• Integration and automation 3rd party solutions like Beryl, Taleo, and Kyruus.
• Streamlining and consolidating inbound channels and tools like “Find a Doctor”.
• Solving specific problems like reducing potential patients to unavailable doctors.
• Supporting the growth and extension of the brand by creating an intuitive, personalized experience for any patient from any CHN Hospital, from any device.
• Innovative use of voice-command technologies through Alexa to find nearby doctors and wait times.