We've all been taught that professionalism means not showing emotion, staying even toned and tempered, and putting on a smile even in the face of stressful situations and clients. But what if I told you that this advice is outdated and can do more harm to a client relationship than good? In this talk, we'll discuss how bringing your authentic self and showing your emotions strategically can strengthen your client relationships and invite your clients to do the same.

Learning Objectives

Attendees will be explain the benefits of bringing more authenticity to client conversations and how results in us finding true strategic partnerships.
Attendees will be able to identify moments that will benefit from letting strategic displays of emotion add color and authenticity to their message.
Attendees will be able to help others utilize the tools they learned to better navigate difficult client conversations.

Prerequisites

Attendees should be familiar with client communications and relationship building.

Synopsis

The days of emotionless professionalism are a thing of the past. Attracting your ideal clients and building long lasting relationships consists of being open and authentic in a way that attracts the same from others.