What if Drupal's biggest innovation opportunity comes from studying users, not systems? As Drupal CMS UX Research Lead, my Drupal journey is unconventional. As a content writer and UX professional I am obsessed with watching people use interfaces to spark transformative ideas. I’m committed to aligning Drupal's strengths with user goals, from mindful word choices to strategic AI implementation, so I’m perfectly placed to lead Drupal's UX evolution!
UX thinking bridges the gap between Drupal's power and non-technical users' needs. This session reveals how a comprehensive UX research programme is driving a product that's fundamentally changing the narrative about Drupal, turning feelings into features and accelerating innovation across our entire community.
Join my session and you’ll get consolidated research findings and the full picture of what we’ve learned from AI testing, surveys, interviews, concept studies, and usability research. I'll reveal what telemetry data exposed about users’ first encounters with Drupal CMS, and share eye-opening results from our community quiz about Drupal terminology. You'll understand how we use all this data to make product decisions and maintain our continuous learning approach. I’ll include interactive discussion time for your feedback and feature requests, and I'll teach you practical UX techniques you can immediately apply to make your Drupal work more user-focused.