Keeping staff commited to an agency may seem like a daily challenge, especially with today's younger generation. We will share our lessons learned from our journey growing our agency from 8 to 27 people over the last 4 years . Our growth was not driven by the figures but by the search for meaning and relying on our collective intelligence. We will share our motivation to look after our evolutionary purpose - the tools we used to define our mission vision and values in teams. How we built a survey to measure the employee well-being and the customer satisfaction. We'll come back on our personal and team Objectives and Key Results (OKRs) that are shared transparently through the agency. We'll explain how the PCM - Process Communication Model helped us to get to know each other better and to communicate better.
Session (45 minutes)

Experience level of the audience

Beginner