Customer Value, Team Empowerment and Profitability -
The balancing act while delivering Drupal projects from Goldilocks & the Three Bears!

Prerequisite
1. Beginner-level knowledge of Drupal project delivery
2. Exposure to variables that may impact scope, budget & timelines like scope creep, change management

Outline
Session description & key topics

In this session, we will learn the balancing act between customer value, team empowerment and profitability through the story of Goldilocks and the Three Bears. Everything only makes sense when it's "just right"!

Always saying yes to the customer may work in the short term but does not help build lasting relationships.

Focusing on profitability and budget while the team is impacted may cause more harm than good.

The real drivers for successful delivery have evolved into customer value and team empowerment with long-term economic sustainability. Yet a myopic focus on one in favour of others can cause an imbalance.

For example: customer value generation and team empowerment at the cost of project profitability can become unsustainable in the long run.

This triad can exist in harmony and can be "just right"
The essence of reaching the "just right" lies in the obvious place - scrum values.

It all starts with courageous and pragmatic teams to set the tone right and look for ways for continuous improvement to maintain balance.

Learning Objectives
Know which project variables impact profitability and how
Apply techniques that embrace transparency and candour within a team
Create accessible information radiators and dashboards
Set intentions with your teams to positively influence profitability

Experience level
Beginner