As part of its strategic plan for this decade, the French government is pursuing its efforts to provide more and improved public services online.

With the recent emergence of European AI solutions and providers, it has opened the possibility to integrate government managed AI platforms with public services facing sites.

How could AI systems be integrated on public services websites and help government agencies?
What could be some of the challenges?

Prerequisite
Overall knowledge of web developement, government agencies/public sector and interest in AI systems/technologies.

Outline
Introduction:
Government agencies,
Types of projects/sites
Types of requirements
Available AI solutions

Implementation on a gov Drupal site
Overall technical details and principles on the modules and code developped to integrate the features.

Results on test campaigns of the feature after a year of stats collected:
Great benefits and quickly adopted by administrative agencies.
Rate of use of AI generated messages, similarity rates of submitted messages compared with AI generated ones, Reduction on agents response time, Quality of messages, etc...

Limitations and risks:
Submitted to very strict and transparent processes to approve the use of certain features and solutions.
Approval processes can be slow and highly subject to political decisions or priorities.
Confidentiality/Data protection (GDPR), sovereignty, etc...

Next steps:
More AI integration in the French govenment digital development strategy
More AI integration with Drupal: Process and marketing automation.

Help us contribute our code:
Let's build a module together and share our code to integrate AI solutions on our Drupal government sites.

QA

Learning Objectives
Participants should have a much better understanding of how an Articifial Intelligence (AI) system could be integrated on a Drupal website and more generally in any digital experience plateform (DXP).

Experience level
Intermediate

Slide Deck Presentation Link
Slides