FAQ

Ticket Pricing, Discounts & Payment

Is tax included in the ticket price?

The price you see is the price you pay. If tax is being assessed the amount will be broken out on the confirmation page of your order.

 

Do you offer discounts for non-profit organizations or government agencies?

Unfortunately, we don't offer a sliding scale pricing structure for organizations. We continue to keep ticket prices as low as possible so that organizations which have price sensitivity can afford tickets. We encourage everyone to buy tickets early and take advantage of our early bird pricing.

 

Do you offer discounts or free tickets for volunteers?

DrupalCon is a big event and would not be possible without the help of our many amazing volunteers. While we do offer free tickets to some of our key volunteer roles, we're not able to offer any discounts or free tickets for on-site volunteers. If you have a few hours to spare, please indicate on your online registration form that you are interested in volunteering. Your help is much appreciated!

 

Do you offer discounted student tickets?

Yes. 50% discounted tickets are available for part- and full-time students. A valid student ID is required to pick up your name badge on-site. Attendees who are not able to show a valid student ID will pay the regular DrupalCon ticket rate.

 

What forms of payment do you accept?

We accept credit cards (VISA, MasterCard, American Express), PayPal and ACH/wire transfer. You will find payment instructions and bank information on your invoice, if you choose to pay via ACH/wire transfer. Full payment must be received no later than two weeks prior to the event. Please DO NOT send checks. Due to international banking authorization and fees, we are unable to accept physical checks as payment.

 

How to buy tickets

Can I buy tickets for someone else?

Yes. If you already know who will be attending DrupalCon, please enter the email address of the attendee on the online registration form. The attendee will then receive a notification with a redemption code and instructions on how to redeem the ticket you purchased for them. If you don’t know who will be going to DrupalCon, leave the email field blank. Once you’re ready to assign the blank ticket to someone, log-in to your account to access the individual ticket redemption code and give it to the attendee. The attendee has to redeem the ticket prior to the event at http://events.drupal.org/ticket/redeem by entering the redemption code and their drupal.org username.

 

Can I buy multiple tickets for a group of people?

Yes. Please follow the steps as outlined above on how to buy tickets for someone else.

 

Do I need a drupal.org account to register for DrupalCon?

Yes. You need an account to purchase or redeem DrupalCon tickets. If you don’t have a Drupal.org account yet, please sign up at www.drupal.org. It’s free and takes only a few minutes.

 

I am a government employee, where can I get additional information for ticket purchase approval through my department?

If you are a government employee and need a name, phone number and fax to include on approval paperwork, please use:

Kris Klinkhammer, DrupalCon Inc. Operations Manager

Phone: +1 five-0-three-405-11-five-nine x70-three

Fax: +1 nine-seven-one-229-47-four-seven

If you need more information, please contact us through the Help Desk.

 

Cancellations, Refunds & Ticket Transfers

I can't attend anymore. Can I get a refund?

Our refund policy states that DrupalCon tickets are non-refundable. However, we make two exceptions:

  1. If your international visa application was denied entry to the host country. Proof is required.
  2. If you are an accepted speaker and receive a free ticket as part of your speaker package.

If you do not fit either of these scenarios, it is very easy to transfer your ticket to another person. Please send your transfer request to our Help Desk. We will cancel your ticket and issue a new redemption code for the person you would like to transfer your ticket to.

 

I need to find someone to take my ticket. What do you recommend?

If you can no longer attend and would like to transfer your DrupalCon ticket to someone else, reach out to the Drupal Community via Twitter @DrupalCon or @DrupalConNA or IRC (irc.freenode.net) in #DrupalCon. Once you've found someone and are ready to transfer your ticket, contact the Help Desk.

 

On-site Registration & Badge Pickup

Can I purchase tickets on-site?

Yes, tickets will be available for purchase throughout DrupalCon. To speed up the check-in process, please purchase your ticket online before you arrive on-site so that we can have your name badge ready for you.

 

When can I pick up my name badge on-site?

We encourage everyone to pick up their badge on Sunday afternoon, if possible, to avoid the crowds on Monday and Tuesday mornings. The registration desk will be open during the hours posted on our schedule.

 

Do you mail out physical tickets prior to the event?

We don’t mail out physical tickets. Your confirmation email serves as your ticket and it’s a good idea to have the email accessible on your phone or laptop - just in case. However, you don’t need to print it. To pick up your name badge on-site, please come to the registration desk where we will look up your registration by last name.

 

Do you offer coat check/luggage check?

Yes, there will be coat and luggage check available on-site.

 

Didn't find the answer to your question? Contact our Help Desk!